Privacy Policy

Effective Date: 10 July 2026

Welcome to UK Pinball Arcade (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit https://ukpinballarcade.co.uk/, purchase products from us, or contact our team.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Us

UK Pinball Arcade

Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

We sell new, refurbished, and used pinball machines and arcade machines to customers throughout the United Kingdom and Ireland.

2. Information We Collect

We may collect the following information when you use our website or contact us:

Personal Information

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number

Order Information

When you purchase products from us, we may collect:

  • Products ordered
  • Order value
  • Delivery information
  • Payment confirmation
  • Purchase history

Please note that we do not store your bank account credentials or banking passwords.

Communications

If you contact us by email or through our website, we may retain copies of:

  • Emails
  • Enquiries
  • Customer support requests
  • Messages relating to orders

Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Date and time of your visit

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.
  • Deliver products to your chosen address.
  • Respond to enquiries and customer service requests.
  • Verify customer identity when necessary.
  • Communicate important information about your order.
  • Improve our website and customer experience.
  • Prevent fraud and unauthorised transactions.
  • Comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where UK GDPR or other applicable data protection laws apply, we process your personal information on one or more of the following legal bases:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate business interests.
  • Your consent, where required.

5. Payment Information

At present, payments are accepted by bank transfer.

We retain payment records only as necessary to confirm payment, process your order, maintain accounting records, and comply with legal obligations.

We do not request or store online banking passwords, PINs, or security credentials.

6. Delivery Information

To deliver your order, we may share necessary information with trusted delivery and freight providers, including:

  • Your name
  • Delivery address
  • Telephone number
  • Order details necessary for delivery

These providers receive only the information required to complete the delivery.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences.
  • Improve website performance.
  • Analyse website traffic.
  • Maintain website security.

You may disable cookies through your browser settings, although doing so may affect certain website features.

Please also refer to our Cookie Policy for more information.

8. Website Analytics

We may use website analytics tools to understand how visitors use our website.

These tools may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device type
  • Browser information
  • General geographic location derived from IP address

This information is used only to improve our website and customer experience.

9. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may send you updates about:

  • New pinball machines
  • Arcade machine arrivals
  • Special offers
  • Promotions
  • Company news

You may unsubscribe at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your purchase.
  • Provide customer support.
  • Meet legal and accounting requirements.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

  • Delivery and logistics providers.
  • Professional advisers.
  • IT and website service providers.
  • Government authorities where required by law.
  • Law enforcement agencies where legally required.

All third parties are expected to protect your information appropriately.

13. International Data Transfers

As our business operates from Ireland and serves customers in the United Kingdom and Ireland, your information may be processed in these jurisdictions.

Where personal information is transferred internationally, we will take reasonable steps to ensure it is protected in accordance with applicable data protection laws.

14. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where legally permissible.
  • Restrict certain processing activities.
  • Object to specific processing activities.
  • Request a copy of your personal data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

16. Children’s Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to remove it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.

Any changes will be published on this page together with the updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.

UK Pinball Arcade

Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

We are committed to handling your personal information fairly, securely, and transparently.