Effective Date: 10 July 2026

At UK Pinball Arcade, we understand that arcade machines and pinball machines are large, valuable products that require careful handling and professional installation. Our goal is to provide a safe, reliable, and convenient delivery experience for every customer.

This Shipping & Delivery Policy explains how we deliver, install, and handle orders placed through our website:

Website: https://ukpinballarcade.co.uk/

1. About Our Delivery Service

UK Pinball Arcade supplies:

New pinball machines
Refurbished pinball machines
Used pinball machines
New arcade machines
Refurbished arcade machines
Used arcade machines

We provide delivery services to customers located in:

United Kingdom
Ireland

2. Free Shipping & Installation

We provide:

Free shipping and professional installation within the UK and Ireland.

This service includes:

Safe transportation of your machine to your delivery address.
Delivery coordination with the customer.
Installation and basic setup of the machine.
Testing to ensure the machine is operating correctly after installation.

Our team will arrange a suitable delivery date and provide any necessary instructions before arrival.

3. Delivery Timeframes

Delivery times may vary depending on:

Product availability.
Machine condition (new, refurbished, or used).
Preparation and testing requirements.
Customer location.
Delivery scheduling.

Estimated delivery times:

In-stock machines: Usually delivered within 3–10 working days.
Refurbished or serviced machines: May require additional preparation time before delivery.
Special orders: Delivery times will be confirmed individually before purchase.

All delivery times are estimates and may be affected by circumstances outside our reasonable control.

4. Delivery Process

After your order has been confirmed and payment has been received, we will:

Prepare and inspect your machine.
Contact you to arrange a suitable delivery date.
Transport the machine safely to your address.
Complete installation and basic operational checks.

Customers will receive delivery communication using the contact details provided during the order process.

5. Access Requirements

Arcade machines and pinball machines are large and heavy items. Customers are responsible for ensuring that the delivery location is suitable.

Before delivery, please ensure:

There is enough space for installation.
Doorways, hallways, and access routes are wide enough.
Floors can safely support the machine weight.
The installation area is clear and ready.

Please inform us before delivery if there are any access challenges, including:

Narrow entrances.
Stairs.
Limited parking access.
Difficult delivery routes.

Failure to provide accurate access information may affect delivery arrangements.

6. Installation Service

Our installation service includes:

Positioning the machine in the agreed location.
Setting up the machine.
Connecting required components.
Carrying out basic functionality checks.

Installation does not include:

Building modifications.
Electrical work.
Structural changes.
Moving furniture or personal items.
Permanent alterations to the property.

Customers must ensure a suitable electrical supply is available before installation.

7. Delivery Appointment

Because our products require specialist handling, delivery is arranged by appointment.

Customers should ensure:

Someone is available to receive the delivery.
Contact details are accurate.
Any access instructions are provided before delivery.

If a scheduled delivery cannot be completed because nobody is available or access is unsuitable, additional arrangements may be required.

8. Inspection Upon Delivery

Customers should inspect the machine when it arrives.

Please check:

The machine matches your order.
There is no visible transport damage.
All included accessories and components are present.

If you notice any damage or issues:

Take photographs or videos.
Inform our delivery team where possible.
Contact us as soon as possible.

This helps us investigate and resolve any issues quickly.

9. Damage During Transport

We take extensive care when preparing and transporting arcade and pinball machines.

However, if damage occurs during transportation, please contact us immediately with:

Your order details.
Photos or videos of the damage.
A description of the issue.

We will investigate the matter and work with you to provide an appropriate solution.

10. Failed Delivery Attempts

A delivery may need to be rescheduled if:

The customer is unavailable.
Incorrect delivery information has been provided.
Access conditions are unsuitable.
The delivery location is unsafe.

Where additional delivery arrangements are required due to customer circumstances, this may affect delivery scheduling.

11. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee address changes after delivery arrangements have been confirmed.

12. Delivery Outside the UK and Ireland

Currently, UK Pinball Arcade provides free shipping and installation within:

United Kingdom
Ireland

For delivery requests outside these areas, please contact us before placing an order so we can confirm availability and any applicable costs.

13. Customer Responsibilities After Delivery

After successful delivery and installation, customers are responsible for:

Using the machine according to operating instructions.
Maintaining the machine properly.
Protecting the machine from misuse, water damage, and unauthorised modifications.

14. Contact Us

If you have any questions about shipping, delivery, or installation, please contact us:

UK Pinball Arcade

Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

We are committed to providing a professional delivery and installation experience for every arcade and pinball machine purchased from UK Pinball Arcade.