Warranty Policy

Effective Date: 10 July 2026

At UK Pinball Arcade, we take pride in supplying high-quality pinball machines and arcade machines. We understand that reliability and after-sales support are important when purchasing specialist gaming equipment.

This Warranty Policy explains the coverage, conditions, exclusions, and process for making a warranty claim.

This policy applies to eligible products purchased from:

Website: https://ukpinballarcade.co.uk/

UK Pinball Arcade
Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

1. Warranty Period

Unless otherwise stated, eligible pinball machines and arcade machines purchased from UK Pinball Arcade include:

6-Month Warranty

The warranty period begins from the date the product is delivered and installed.

The warranty applies to defects and faults that occur during normal use within the warranty period.

2. Products Covered

Our warranty may apply to:

  • New pinball machines.
  • Refurbished pinball machines.
  • Used pinball machines.
  • New arcade machines.
  • Refurbished arcade machines.
  • Used arcade machines.

Warranty coverage may vary depending on the product condition, age, manufacturer specifications, and information provided at the time of purchase.

Any specific warranty terms relating to an individual product will be communicated before purchase where applicable.

3. What the Warranty Covers

The warranty covers faults caused by defects in materials, components, or workmanship under normal operating conditions.

Covered issues may include:

  • Electronic component failures.
  • Display or screen issues.
  • Control system faults.
  • Internal hardware failures.
  • Mechanical faults affecting normal operation.
  • Defects that prevent the machine from functioning as intended.

If a valid warranty claim is accepted, we may provide one or more of the following solutions:

  • Technical support.
  • Replacement parts.
  • Repair assistance.
  • Machine repair.
  • Replacement of defective components.
  • Alternative solutions where appropriate.

4. Refurbished and Used Machine Warranty

Refurbished and used machines are previously owned products and may have characteristics associated with age and previous use.

These may include:

  • Minor cosmetic marks.
  • Signs of wear.
  • Small imperfections.
  • Original components that have been professionally serviced or maintained.

Such characteristics are not considered warranty defects if they do not affect normal operation.

The warranty covers functional faults, not normal signs of use.

5. What Is Not Covered

The warranty does not cover damage or faults caused by:

  • Accidental damage.
  • Misuse or improper operation.
  • Failure to follow operating instructions.
  • Neglect or poor maintenance.
  • Water, moisture, or liquid damage.
  • Fire or external environmental damage.
  • Electrical surges or unsuitable power supplies.
  • Unauthorised repairs or modifications.
  • Customer alterations to software or hardware.
  • Damage caused during relocation after installation.
  • Normal wear and tear.
  • Cosmetic damage that does not affect functionality.

6. Installation and Relocation

UK Pinball Arcade provides professional installation within the UK and Ireland where applicable.

Warranty coverage applies when the machine is:

  • Installed correctly.
  • Used according to operating instructions.
  • Connected to a suitable power supply.

If a machine is moved, transported, modified, or reinstalled by a third party after delivery, any resulting damage may not be covered under warranty.

7. How to Make a Warranty Claim

To make a warranty claim, please contact us as soon as you notice an issue.

Please provide:

  • Your name.
  • Order number.
  • Product details.
  • Description of the problem.
  • Photos or videos showing the issue where possible.

This information helps us assess the issue and provide the fastest possible solution.

8. Warranty Assessment Process

After receiving your claim, we may:

  • Request additional information.
  • Ask for photographs or videos.
  • Provide troubleshooting instructions.
  • Arrange technical assistance.
  • Request inspection of the machine if necessary.

We will determine whether the issue is covered under this warranty.

9. Repairs and Replacement Parts

Where appropriate, we may provide replacement parts or repair solutions.

Customers should not attempt repairs or modifications without approval, as unauthorised repairs may affect warranty coverage.

Any replacement parts supplied under warranty become the property of UK Pinball Arcade unless otherwise agreed.

10. Transportation During Warranty Claims

Because arcade and pinball machines are large and specialist products, transportation arrangements may vary depending on the nature of the issue.

We will advise customers on the appropriate process if a machine needs inspection, repair, or return.

Customers should not arrange transportation of a machine for warranty purposes without first contacting us.

11. Warranty Limitations

This warranty provides additional support for eligible products and does not remove or limit any statutory consumer rights that may apply.

Warranty coverage is limited to the original purchaser unless otherwise agreed.

The warranty cannot be transferred without written approval from UK Pinball Arcade.

12. Customer Responsibilities

To maintain warranty coverage, customers should:

  • Operate the machine according to instructions.
  • Use the machine in a suitable environment.
  • Protect the machine from moisture and damage.
  • Avoid unauthorised modifications.
  • Contact us promptly when problems occur.

13. Manufacturer Warranties

Some products may also include manufacturer warranties or support arrangements.

Where applicable, customers may benefit from additional manufacturer support alongside our warranty.

14. Changes to This Warranty Policy

We may update this Warranty Policy from time to time to reflect changes in our products, services, or legal requirements.

Any updates will be published on this page with the revised effective date.

15. Contact Us

If you have questions about our warranty coverage or need assistance with a warranty claim, please contact us.

UK Pinball Arcade

Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

We are committed to providing reliable products and professional after-sales support to our customers.