Returns & Refund Policy

Effective Date: 10 July 2026

At UK Pinball Arcade, we want our customers to be confident when purchasing pinball machines and arcade machines from us. This Returns & Refund Policy explains your rights, the conditions for returning products, and how refunds are processed.

This policy applies to purchases made through:

Website: https://ukpinballarcade.co.uk/

UK Pinball Arcade
Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

1. 30-Day Returns Policy

We offer a 30-day return period from the date you receive your order.

If you wish to return a product, you must contact us within 30 days of delivery and provide:

  • Your full name.
  • Order details.
  • Reason for the return.
  • Photos or videos where applicable.

Returns must be approved by UK Pinball Arcade before the product is sent back.

Products returned without prior approval may not be accepted.

2. Eligibility for Returns

To qualify for a return, products must:

  • Be returned within 30 days of delivery.
  • Include all original accessories, components, manuals, and supplied items.
  • Be packaged securely to prevent damage during transportation.
  • Be in a condition suitable for resale, unless the return relates to a fault or damage.

Customers are responsible for taking reasonable care of products while they are in their possession.

3. Returns for New Machines

New pinball machines and arcade machines may be returned within the 30-day return period if they meet the return conditions.

The product must:

  • Not have been intentionally damaged.
  • Not have been modified.
  • Include all original packaging and accessories where applicable.

Any reduction in value caused by unnecessary handling, damage, or missing components may affect the refund amount.

4. Returns for Refurbished and Used Machines

Because refurbished and used machines are previously owned equipment, they may have:

  • Minor cosmetic marks.
  • Signs of previous use.
  • Age-related wear.
  • Small imperfections consistent with their condition.

These characteristics are normally described in the product listing and do not qualify as defects.

A return may still be requested within the 30-day return period, provided the machine meets the return requirements.

5. Faulty or Damaged Products

If your product arrives damaged, defective, or develops a fault, please contact us as soon as possible.

Please provide:

  • Your order information.
  • A description of the issue.
  • Photos or videos showing the problem.

We may request additional information to assess the issue and determine the appropriate solution.

Depending on the circumstances, we may offer:

  • Repair.
  • Replacement parts.
  • Replacement product where available.
  • Refund where appropriate.

6. Warranty Claims

Products covered by our warranty are subject to our separate Warranty Policy.

Our standard warranty period is:

6 months from the date of delivery

The warranty covers eligible faults arising from normal use but does not cover damage caused by:

  • Accidents.
  • Misuse.
  • Neglect.
  • Unauthorised repairs.
  • Modifications.
  • Electrical problems outside the product.
  • Water or environmental damage.

7. Return Shipping Costs

Change of Mind Returns

For returns due to a change of mind, customers may be responsible for return delivery costs unless otherwise agreed.

Due to the size and weight of pinball and arcade machines, return transportation may require specialist handling.

Customers should contact us before arranging any return shipment.

Faulty or Incorrect Items

If a product is confirmed to be faulty, damaged on arrival, or incorrectly supplied due to an error on our part, we will work with you to arrange an appropriate solution.

8. Large Item Returns

Pinball machines and arcade machines are large and heavy products that require careful transportation.

Customers must ensure:

  • Adequate packaging is used.
  • The machine is protected during transport.
  • Suitable delivery arrangements are made.

Damage caused by poor packaging or improper return transportation may affect eligibility for a refund.

9. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the outcome of your return.

If your return is approved:

  • Refunds will be processed within a reasonable timeframe.
  • Refunds will be issued using the original payment method where possible.
  • The refund amount may be adjusted if the product has lost value due to damage, missing parts, or excessive handling.

10. Refund Exclusions

Refunds may not be available where:

  • The return period has expired.
  • The product has been damaged after delivery.
  • The product has been modified.
  • Parts or accessories are missing.
  • The issue results from misuse or incorrect operation.
  • The customer arranged a return without approval.

11. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Where an order has not yet been processed or shipped, we will consider cancellation requests and advise on the next steps.

Once a product has been dispatched, the standard return process will apply.

12. Deposits and Special Orders

For special orders, pre-orders, or products sourced specifically for a customer, different cancellation and refund conditions may apply.

Any special terms will be communicated before the order is confirmed.

13. Exchanges

We may offer exchanges depending on product availability and the circumstances of the request.

Any exchange must be approved by UK Pinball Arcade before products are returned.

14. Consumer Rights

This Returns & Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.

Where applicable, customers retain their legal rights regarding faulty, incorrectly described, or misrepresented goods.

15. Contact Us

If you have questions about returns or refunds, please contact us:

UK Pinball Arcade

Floor 4, Office 3B
52 Great Strand Street
North City
Dublin 1
D01 F5P8
Ireland

Email: sales@ukpinballarcade.co.uk

Telephone: +44 7898 150993

We are committed to providing a fair and transparent returns process for all customers.